This Messaging Policy applies to all SMS, MMS, Chat, and WhatsApp messages sent by oodles on behalf of our Shopify merchant customers. We believe that it's important to ensure that messages reach their intended recipients and are not filtered or blocked by spam filters or other blockers. To achieve this, we work with our merchants to prevent and eliminate unwanted messages, and to ensure that all messages sent through our platform are compliant with applicable laws, communications industry guidelines or standards, and measures of fairness and decency.
We believe that consent is essential to ensuring that our messages are well-received by their intended recipients. To comply with this Messaging Policy, you must meet the following consent requirements:
Prior to sending the first message, you must obtain consent from the message recipient to communicate with them. You must make it clear to the recipient that they are agreeing to receive messages of the type you're going to send.
You need to keep a record of the consent, such as a copy of the document or form that the message recipient signed, or a timestamp of when the customer completed a sign-up flow.
If you do not send an initial message to that individual within a reasonable period after receiving consent (or as set forth by local regulations or best practices), then you will need to reconfirm consent in the first message you send to that recipient.
The consent applies only to you, and to the specific use or campaign that the recipient has consented to. You can't treat it as blanket consent allowing you to send messages from other brands or companies you may have, or additional messages about other uses or campaigns. Proof of opt-in consent should be retained as set forth by local regulations or best practices after the end user opts out of receiving messages.
Every message sent through oodles must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.
The initial message that you send to an individual needs to include the following language: “Reply STOP to unsubscribe,” or the equivalent using another standard opt-out keyword, such as STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
Individuals must have the ability to revoke consent at any time by replying with a standard opt-out keyword. Merchants using oodles must respect this request and ensure that the individual is no longer sent messages.
Merchants using oodles must not attempt to circumvent filtering or other measures implemented by oodles or mobile carriers to block unwanted messages. This includes avoiding measures designed to prevent sending the same message to the same recipient in a short period or otherwise sending a high volume of similar messages.
oodles may suspend or terminate any merchant's account at any time for any messaging activity that violates this Messaging Policy or any other oodles policy.
If we become aware of messaging activity that is harmful to individuals or violates applicable law, we may also report it to the relevant authorities and cooperate with them in their investigations.
You are responsible for ensuring that any use of oodles' messaging channels complies with this Messaging Policy, all applicable laws and regulations, and industry guidelines or standards.
oodles may update this Messaging Policy from time to time. We will provide notice of changes to this policy by posting on our website, sending an email, or by other means.
If you have any questions about this Messaging Policy, please contact us at
info@oodlesrewards.comCopyright2023