Question 1

What are chatbots? And how do they help my business?

Accepted Answer

A chatbot is a computer program that interacts with customers using text messaging. It's a powerful tool that can be integrated into websites, such as the Shopify store, to engage website visitors, answer frequently asked questions, generate leads, and build customer loyalty. With a chatbot and Live Chat features, you can provide instant customer support and help customers navigate your store, leading to increased sales and customer satisfaction. Our platform allows you to easily track and manage your customers' conversations from a single chatbot analytics dashboard.

Question 2

Can I customize the AI chatbot to fit my brand?

Accepted Answer

Yes, our AI chatbot can be customized to match your brand's voice and tone.

Question 3

What types of questions can the AI chatbot answer?

Accepted Answer

Our AI chatbot can answer a variety of product-related questions, such as the product on sale, where is my order, FAQs, and much more.

Question 4

How can I integrate oodles chatbots into my Shopify store?

Accepted Answer

We have created a very simple onboarding process that will guide you step by step on how to download the oodles chatbot for your Shopify store in just under 5 minutes.

Question 5

Do I need to know coding to build a chatbot?

Accepted Answer

You don't need any coding skills to create and customize chatbots with us. oodles makes it easy for you to create and customize chatbots without needing any coding skills.

Question 6

Do you offer a free trial for your services?

Accepted Answer

Yes, we offer a free trial for 14 days on all plans. You can try out our app and its features without any risk or commitment. No credit card is required to start the trial. If you like our app and want to continue using it, you can choose the plan that suits your business needs and upgrade to a paid version after the trial period.

Question 7

Can I update or downgrade the plan anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan anytime. However, if you decide to downgrade your plan it will take effect from your next payment date.

Question 8

Is there an all-in-one app available for Shopify merchants?

Accepted Answer

Yes, there is! Oodles is an all-in-one app specifically designed to meet the needs of Shopify e-commerce merchants. With Oodles, you can harness the power of an AI Chatbot, SMS Marketing, and Loyalty & Rewards all in a single, integrated solution to enhance your business growth and customer engagement. Discover how Oodles can simplify your operations and boost your success on Shopify.

Question 9

How does the Loyalty and Rewards feature work?

Accepted Answer

Our customizable loyalty and rewards program allows you to offer unique rewards and incentives to your customers based on their behaviour and preferences, increasing customer retention and encouraging repeat business.

Question 10

Can I create my own rewards and incentives?

Accepted Answer

Yes, you can create your own custom rewards and incentives that align with your brand.

Question 11

How can I track my customers' rewards and incentives?

Accepted Answer

Our platform allows you to easily track and manage your customers' rewards and incentives from a single loyalty analytics dashboard.

Question 12

How does the Referral Program feature work?

Accepted Answer

Our automated referral program makes it easy to reward customers for referring their friends and family to your store, driving more traffic and sales without spending additional resources on marketing.

Question 13

How does the SMS Marketing feature work?

Accepted Answer

With our SMS feature, you can send personalized messages to your customers with offers and incentives that motivate them to complete their purchases.

Question 14

Can I create my own personalized messages?

Accepted Answer

Yes, you can create your own custom messages that align with your brand.

Question 15

Can I create my own personalized messages for SMS marketing?

Accepted Answer

Yes, you have the option to create your own custom messages that align with your brand. Additionally, oodles offers pre-built SMS templates that you can use for your marketing campaigns. It's important to note that our SMS marketing service is fully compliant with regulations like the CTPA and others, and is available in the U.S. and Canada. For further details check out our pricing plans.

Question 16

How do I build my customer list for SMS marketing?

Accepted Answer

Our app provides an opt-in process that enables your customers to easily subscribe to your SMS marketing campaigns. You can promote your SMS campaign by using our customizable pop-up form, placing it on your website. Once customers opt in, their phone numbers will be automatically added to your subscriber list.

Question 17

How can I track the success of my SMS campaigns?

Accepted Answer

Our platform allows you to easily track and analyze the success of your SMS campaigns from a single SMS analytics dashboard.

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